How to write to Rowena Hay, Leader of Cheltenham Borough Council
To write to Rowena Hay, Liberal Democrat Leader of Cheltenham Borough Council since 2020, address your letter to Councillor Rowena Hay, Leader of the Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA. Say you're a resident (your postcode confirms it) and keep the letter to one council issue with a clear ask.
Cheltenham Borough Council — civic offices
Councillor Rowena Hay, Leader of the Council Municipal Offices Promenade Cheltenham GL50 9SA
Best for council-wide matters: council tax, housing, planning and licensing policy, adult and children's social care, waste and recycling, roads, and local schools.
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Councillor Rowena Hay, Leader of the CouncilMunicipal OfficesPromenadeCheltenham, GL50 9SA
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Key facts
- Rowena Hay has been Liberal Democrat Leader of Cheltenham Borough Council since 2020, chairing the cabinet and setting council policy.
- UK councils handle council tax, social housing, planning and licensing, adult and children's social care, waste and recycling collection, local roads, and (outside London) local schools. Reserved matters — benefits, immigration, tax, and the NHS's national policy — go to central government or your MP instead.
- Identify yourself as a resident: full name, home address, and postcode, so staff can confirm you live in the council's area. For a ward-specific issue, your own ward councillor (found via the council's website) will usually get a faster reply than the Leader.
- Post to a council leader is not free — a normal Royal Mail stamp applies.
- PostPal prints your letter and posts it via Royal Mail the next business day for £4 — no printer, envelope, or stamp needed.
How to send your letter
- 1
Check it’s a council matter
Cheltenham Borough Council can act on local files: council tax, housing, planning and licensing, social care, waste and recycling, and local roads. Benefits, immigration, and national tax go to central government; write to your MP for those instead.
- 2
Write to Hay at Cheltenham Borough Council
As Leader, Hay chairs the cabinet and can direct a request to the right department. Mail goes to Municipal Offices, Promenade, Cheltenham, GL50 9SA.
- 3
Say who you are and where you live
Open with your full name, address, and postcode so Hay's office can confirm you're a resident. One page, one issue, and a specific ask — support or oppose a policy, or raise a problem with a department.
- 4
Send it without printing anything
Write your letter in PostPal with Rowena Hay's address prefilled — we print it, envelope it, and hand it to Royal Mail the next business day for £4.
Common questions
What is Rowena Hay's mailing address?
Councillor Rowena Hay, Leader of the Council, Municipal Offices, Promenade, Cheltenham, GL50 9SA.
Should I write to the council Leader or my local councillor?
For a council-wide policy question, write to Hay as Leader. For something specific to your street or estate (a pothole, a planning application next door, a bin collection issue), your own ward councillor is usually faster — find them via Cheltenham Borough Council's website and post to the same civic address, marked for their attention.
Do I need a stamp to write to Hay?
Yes — post to a council leader takes normal postage; there's no free-post rule for UK local government. If you'd rather skip the stamp and printer entirely, PostPal prints and posts your letter for £4 flat.
Do I have to live in Cheltenham's area to write to Hay?
No, but casework is normally only taken up for residents. If you live outside the council's boundary, your own local council is the right first contact — or write to Hay specifically about a policy that affects you as a visitor, worker, or business owner locally.
Will Rowena Hay actually read my letter?
Constituent post is logged by council office staff, and issues tied to an upcoming cabinet decision get flagged directly. Include your return address — PostPal prints yours automatically — so a reply has somewhere to go.
Sources
Addresses verified September 2026 against official sources. Always confirm on the official site before time-sensitive filings.